Delivery information

Placing an order? We can’t wait for you to enjoy our products, we trust you will love them! Please bear in mind, however, that delivery estimates are calculated from the time of dispatch, rather than from the moment you place your order. As each product is carefully picked and packed, these estimates can vary, particularly during busy times of the year and for some territories. Therefore, if your order isn’t dispatched straight away, don’t worry, you have our amazing warehouse team working on it 🙂

1. General considerations

We use Amazon couriers and logistics to fulfil our orders, they have an amazing and well connected fleet of trucks, therefore they will choose the most appropriate delivery method for the desired shipping address. It is not possible to specify a preferred carrier when placing an order with us.

Outer packaging/box will be Amazon branded. This is important so you don’t disregard our shipment thinking that the driver made a mistake!

Most orders can be tracked so we will provide you with a tracking number where possible, please accept our apologies in advance for those shipments that can’t be tracked.

If the tracking information indicates the package has been delivered, please check with your neighbours or family members. Packages are occasionally left with neighbours, a building manager, or are placed somewhere safe, such as your porch or garage.

If the tracking information indicates the package is being returned to us, or if the address is incorrect, it may have been undeliverable.

If your parcel doesn’t arrive by the estimated delivery date please wait another working day and then get in contact with us so we can investigate the cause of the issue. You can contact us by completing our contact form in here. You can also send us an email to [email protected] or you can also live chat with us.

Once an order has been processed, we are not able to upgrade or change shipping methods. We are also unable to modify or cancel the items on your order once it has been confirmed. It may take up to 15 minutes for the payment to go through and for the order to be confirmed, therefore contact us within that timeframe if you wish to cancel your order, we will do everything we can to help.

We cannot confirm the exact processing/dispatching time. This is because of the different shipping methods to meet the deadline. However, if the order is placed as expedited (two or one day), we will make sure that the order will be delivered within those timeframes from the order placed date.

2. United Kingdom

We have two delivery options for customers in the UK as shown see in the table below:

ToStandard shipping (3-5 working days)Expedited shipping (next day)
Mainland UKFREE£5
Mainland PO boxesFREENot available
Postcodes below with a *FREENot available
Destinations below with a **FREENot available

*KW3-KW3, BT16 1JQ, PA40-PA49,HS1-HS9, KW5-KW5, BT72-BT75, PA60-PA69, IM1-IM9, KW16-KW17, BT78-BT79, PA70-PA78, IV21-IV24, PA20-PA20, BT81-BT82, PH30-PH32, IV26-IV28, PA33-PA34, BT92-BT94, PH34-PH39, IV33-IV35, PA36-PA36, GY1-GY9, PH40-PH44, IV37-IV39, PH49-PH49 IV40-IV49, TR21-TR25, IV63-IV63, PH50-PH50, IV51-IV56, ZE1-ZE3, JE1-JE9, KA27-KA28
**BFPO, Channel Islands, UK islands including: Isle of Arran & Curran, Isles of Eigg, Rum & Canna, Isles of Lewis and Harris, Isle of Man, Isle of Skye, Isle of Wight, Orkney, Scilly Isles, Shetland, Northern Ireland, Scottish Highlands.

Shipping notes for UK Mainland

Standard deliveryFREE
3 to 5 working days after dispatch, including Saturdays but not including Public Holidays.
Parcels going to residential addresses may be delivered on a Sunday.
Expedited (next day) delivery£5 for all products
1 business day after dispatch, including Saturdays but not including Public Holidays.
Parcels going to residential addresses may be delivered on a Sunday.
Please be informed that Cut off time is 1 p.m GMT. If the order is placed before 1 p.m GMT, the order will be shipped on the same day. If it is placed after 1 PM GMT, the order will be shipped on next day.
Delivery time frames may vary by carrier, but all deliveries will be attempted by21:00.
A signature may be required on delivery of your order.

3. International shipment to the European Union

We ship internationally from the UK to the below 26 countries of the EU and we have two different charges according to their location in Europe:

ToRegionStandard shipping (up to 10 working days)
BulgariaCentral EuropeEUR 7,5
CyprusCentral EuropeEUR 7,5
Czech RepublicCentral EuropeEUR 7,5
EstoniaCentral EuropeEUR 7,5
GreeceCentral EuropeEUR 7,5
HungaryCentral EuropeEUR 7,5
LatviaCentral EuropeEUR 7,5
LithuaniaCentral EuropeEUR 7,5
MaltaCentral EuropeEUR 7,5
PolandCentral EuropeEUR 7,5
RomaniaCentral EuropeEUR 7,5
SlovakiaCentral EuropeEUR 7,5
SloveniaCentral EuropeEUR 7,5
GermanyWestern EuropeEUR 6,5
FranceWestern EuropeEUR 6,5
SpainWestern EuropeEUR 6,5
ItalyWestern EuropeEUR 6,5
BelgiumWestern EuropeEUR 6,5
LuxembourgWestern EuropeEUR 6,5
NetherlandsWestern EuropeEUR 6,5
The Republic of IrelandWestern EuropeEUR 6,5
PortugalWestern EuropeEUR 6,5
AustriaWestern EuropeEUR 6,5
DenmarkWestern EuropeEUR 6,5
FinlandWestern EuropeEUR 6,5
SwedenWestern EuropeEUR 6,5

Your parcel will be delivered by your local postal service and for this reason, tracking options are not available for these international shipments.

An order may be subject to additional custom charges in certain countries. Please be aware that Money Smart is not liable for these charges.

4. United States

ToStandard shipping (2-6 working days)Expedited shipping (two day)One day shipping
Contiguous USAFREE$ 7.75$14.75
HawaiiFREE$ 7.75$14.75
AlaskaFREE$ 7.75$14.75
Contiguous USA PO boxesFREENot availableNot available

Shipping notes:

Standard deliveryFREE
2 to 6 working days after dispatch.
Expedited (two day) delivery$7.75 for all products
2 business days after dispatch.
In many areas Saturday and Sunday delivery may be available.
Delivery estimates to destinations that don’t have weekend delivery are based on
two business day transit times, not including Saturday or Sunday.
A signature may be required on delivery of your order
One day delivery$14.75 for all products
1 business day after dispatch.
In many areas Saturday and Sunday delivery may be available.
Delivery estimates to destinations that don’t have weekend delivery are based on
two business day transit times, not including Saturday or Sunday.
Please be informed that Cut off time is 1 p.m ET. If the order is placed before 1 p.m ET, the order will be shipped on the same day. If it is placed after 1 PM ET, the order will be shipped on next day.
A signature may be required on delivery of your order.

Deliveries to overseas APO, FPO & DPO, American Samoa, Guam, Northern Mariana Islands, Marshall Islands, Federated States of Micronesia, Palau, U.S. Virgin Islands and Puerto Rico are not supported at this point in time.