Product Information

What is Cork? Why is it eco-friendly?

Cork oak forests play an extremely important role for nature that they are protected by law and have been since the 13th Century. Highly regulated by the government the cork is not removed from the trees until 25 years of age.

Cork’s harvest happens by removing the bark off the cork oak tree without causing any damage to the tree. This can only be done every 9 years in order to allow the tree to reach full maturity and to have time to self re-generate.

For this reason, every tree, is a source of renewed raw material. The cork is cut from the same trees time and time again for some 200 years and they grow with no pesticides or irrigation.

The oak forests in the Mediterranean support one of the world’s highest levels of forest biodiversity, second only to the Amazonian Rainforest.

Cork is absolutely unique as the different grain and textures as well as colours mean no two pieces are the same.

Natural cork is recyclable and biodegradable. Even the cork powder and chemical components that are removed during manufacturing can be recovered as useful fuel sources without producing any toxic residues.

There are strict government regulations about Oak Cork Tree protection and the way it should be harvested so trees are looked after correctly and cork continues to be an eco-friendly material which doesn’t use any animal elements and its production releases considerably less CO2 amounts.

Cork can be used for the same applications of leather or textiles. As an alternative to animal products, cork has many advantages such as being lightweight, water resistant, fire retardant, expandable and compressible, soft, versatile, rot resistant just to mention a few. An example of this is that even space shuttles use cork as an insulator for its light weight and insulating ability!

Our slim Cork Wallets for Men and Women are therefore the best combination of an eco-friendly material bonded with an ultimate RFID protection shielding layer which will allow our customers to have a professional looking and classy thin wallet whilst having financial peace of mind and being kind with our planet Earth. For more details, please visit our Shop.

What is Radio Frequency Identification?

As Wikipedia describes, RFID is one method for Automatic Identification and Data Capture (AIDC). These are methods of automatically identifying objects, collecting data about them and entering that data directly into computer systems without human involvement. For more information and details, please visit our dedicated page about this increasingly used technology.

Do your products block all types of RFID frequencies or can be used for example to block my employee ID card to be read?

Our RFID blocking credit card sleeves, anti scan stainless steel wallets, vegan and unique cork wallets and our travel money belts and pouches have a fine RFID blocking layer that blocks 13.56 MHz frequencies which are those used in contactless payment cards and e-passports. Our products won’t block other frequencies as the technology used doesn’t support them.

How do I get the best out of this RFID protection in your products?

For our cork wallets, there are two layers of RFID protection, one inside the card slots and another at the cover/back of the wallet, therefore your security wallet will be fully protected when closed but careful attention will be needed when opened as a big part of your credit or debit cards will be exposed.

For our Travel Belt and Neck Pouch, there are two layers of RFID blocking material, one at the front pocket and one on the back of the main compartment so your products will be fully covered when in use. However, careful attention will be needed if you take your product out and place it facing up with the back of the product and if you have contents in the mesh pocket as the RFID layer cannot be applied to this fabric.

What happens if my Money Smart product is broke due to faulty materials?

You can use your no-hassle guarantee for this. You are 100% covered for any damages caused by faulty materials or manufacturing. You just need to go to our “Register your Warranty” dedicated page to activate your guarantee by completing the form providing and following the registration and verification process. After that, just send us an email and we will assist immediately.

If you find any issues in doing this please do not hesitate to contact us by sending us an email to [email protected] or by completing our Contact form which you can find in our “Contact” page.

Shipping Information

What Shipping Methods Are Available?

Depending on where you are shipping the product to, we have different methods or “speeds” available.

If your delivery is within the UK, we do standard delivery which takes around 3 to 5 working days or expedited which is next day.

If your delivery is within the USA, we do standard delivery which takes 2 to 6 working days, expedited which takes up to 2 working days and next day.

We also ship internally from the UK to 26 countries in the European Union where we can only offer standard shipping which can take up to 10 working days. The reason why we can’t offer any other speeds is because once our products leave the UK, they are handled by the local post in each country where we have no control over.

For more information and more details, please visit our Shipping policy.

How Long Will It Take To Get My Package?

Your package will arrive according to the chosen shipping method e.g. standard, next day.

Please bear in mind, however, that delivery estimates are calculated from the time of dispatch, rather than from the moment you place your order. As our products are picked with care, we might take up to 24 hours to prepare the goods to be ready to be shipped. However, when you choose two day or next day shipping, we will strive for delivering within those timeframes.

Do You Ship Internationally?

Yes, from the UK to these 26 countries in the European Union:
Bulgaria / Cyprus / Czech Republic / Estonia / Greece / Hungary / Latvia / Lithuania / Malta / Poland / Romania / Slovakia / Slovenia / Germany / France / Spain / Italy / Belgium / Luxembourg / Netherlands / the Republic of Ireland / Portugal / Austria / Denmark / Finland / Sweden

At the moment, we don’t ship internationally anywhere else than the countries above.

What happened if I am not at home to receive my delivery?

If you spend majority of time at work, it would be maybe more advisable arranging delivery to your work address. If we attempt to deliver and no one is at home to receive it and our product doesn’t fit the letterbox or needs a signature, our courier will leave a note informing of next steps e.g. will make a second attempt, left it with a neighbour or you need to collect it from their nearest depot.

My order's status is "delivered" but I haven't received the package, what shall I do?

If the tracking information indicates the package has been delivered, please check with your neighbours or family members. Packages are occasionally left with neighbours, a building manager, or are placed somewhere safe, such as your porch or garage.

If the tracking information indicates the package is being returned to us, or that the address is incorrect, it may have been undeliverable.

If you checked all the above but you still can’t locate your product or hasn’t arrived within the estimated timeframes, please wait another working day and then get in contact with us so we can investigate the cause of the issue. You can contact us by completing our contact form in here. You can also send us an email to [email protected] or you can also live chat with us.

Payment Information

What Payment Methods Are Accepted?

We accept payments in the below methods:

  • Debit or Credit Card
  • Paypal

In both cases, we are Payment Card Industry compliant as we don’t take any of your debit or credit information on our servers but we use Payflow link as a secure platform do so.

Is Buying with you on-Line Safe?

We take precautions to protect your information. When you submit sensitive information via our website, your information is protected both online and offline.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems only to perform a specific job (e.g. but not restricted to, send a newsletter, send a product, replacement or send promotional emails) and are required to keep the information confidential as part of the agreement/contract that they sign with us.
In addition, all sensitive/credit information is entered directly on the Paypal platform (even when paying with debit/credit card), therefore your details are encrypted and we do not store or handle any of that payment data on our servers. Using Paypal as a payment processor, gives you and us the peace of mind that there is a big and robust company behind complying with all the Payment Card Industry security requirements.

We also have a Secure Socket Layer (SSL) technology – Let’s Encrypt is an open certificate authority (CA), provided by the Internet Security Research Group (ISRG). This website uses Let’s Encrypt to enable HTTPS (SSL). https://letsencrypt.org/” –and we also use regular malware scanning.

The computers/servers in which we store personally identifiable information are kept in a secure environment.

We use cookies, which are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, they are used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

For full details and information how your data is managed please visit our T&Cs policy and our [iubenda_link_privacy id=8212234 title=”Privacy Policy”]

Orders and Returns

Will my credit card be charged immediately?

No, your credit card will not be charged until your order is shipped. When you complete the purchase, we will give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped and we’ve charged your credit card.

In the unlike scenario that we ran out of stock of the product that you have purchased and for some reason, our system didn’t stop the transaction or we didn’t mark the product as “out of stock”, we will contact you in a timely fashion to resolve together the situation and find a viable solution.

Do I need an account to place an order?

No, you can checkout as a “guest”, however, having an account can be useful so you can check your order status at any time, update and store your shipping or billing information so buying again is quick and easy.

Who should I to contact if I have any queries?

You can live chat with us, send us an email to [email protected] or submit your query though our contact form. We strive to reply within 24 hours with exception of weekends, where we might come back to you on the very next working day.

How Can I Cancel Or Change My Order?

Once an order has been processed and confirmed, we are not able to upgrade or change shipping methods neither modify or cancel the items in it. Please contact us as soon as possible if you wish to cancel your order and we will do everything we can to help.

If your order has been confirmed and we cannot cancel it, we will manage it as a refund and will follow a specific process for that.

How Do I Track My Order?

Most of our orders are tracked but in some circumstances Amazon, our logistics partner, won’t provide this information when they use their very own trucks. We will do everything we can to provide you with this information if available in the confirmation email we will send once your order has been shipped.

You can also monitor your order status within your account if you created one at checkout. Click here to access it.

How Can I Return a Product?

Your satisfaction is our daily and ultimate goal so we will always support and guide you to ensure that the best option is offered to you according to your circumstances.
We will always work together so you are not stuck with a product that you don’t want or one that hasn’t performed as expected. There are different things to consider according to each situation so please visit our Refunds and Returns policy for more information.

How do I enter a discount coupon code?

A valid promotion code provided by us should be applied to your order by entering it into the discount code box at checkout.

Warranty

What type of guarantee do you offer?

We offer a 365 day no hassle warranty for any faulty products or manufacturing errors. Our products should arrive to you in perfect condition and fully functioning. If this is not the case, please contact us straight away so we can assist you in sorting everything out and give you the best customer experience.

All our products go through a 3 tier inspection process which consists of: materials quality inspection – manufacturing process audit and final product and packaging inspection. Our suppliers do the first two inspections and we hire a third party who carries out the inspection and testing of the final product and its packaging. Doing it this way, we make sure that there is an impartial body checking that 100% of everything that gets to your hands have been fully inspected, tested and passed a rigorous set of quality requirements.

Tax Information

Do you charge VAT?

We do charge VAT on any sales made within the UK. Price will be broken down at checkout. We do not charge any VAT in sales made outside this territory e.g. to the EU.

Can I get a tax refund on my web order?

Orders placed on moneysmartstore.com are not entitled to tax refunds.

Can I get a VAT invoice?

If your order was made within the UK, yes you can get a VAT invoice. Just email our customer service team at [email protected] and they will be able to help you out.